Backorder & Out-of-Stock Policy
This page explains exactly what happens if an appliance's availability changes between the moment you place an order and the moment we ship it — including your rights under federal mail and internet order rules.
How We Display Availability on Every Product Page
Every listing on kesslerandstone.com shows a real-time availability statement pulled directly from our live inventory count. Here is exactly what each possible status means and how it affects your order.
Ready to Ship
The quantity shown is physically available at the time of your visit. Orders for in-stock items are prepared and shipped within 1–2 business days, as confirmed on the product page and our Shipping Policy.
Confirmed Restock, Not Yet Arrived
Used only when we have a confirmed restock date from our distributor. The listing and your order confirmation will say "Backordered" and state the estimated ship window. You may cancel for a full refund at any time before it ships.
Currently Unavailable
When on-hand inventory reaches zero and no confirmed restock date exists, the listing is marked "Out of Stock" and the item cannot be added to cart. Contact us and we'll let you know if and when it's expected back.
What Happens If We Can't Ship Your Item As Expected
Because inventory can change in the short window between when an order is placed and when it is prepared for shipment, here is precisely what we do if the item you ordered turns out to be unavailable.
We Notify You Promptly
If an item becomes unavailable after your order is placed, we will email you no later than 2 business days after your order date — and always before anything ships — explaining the situation and your options.
You Choose How to Proceed
You may: (a) wait for the item with a confirmed restock date, (b) switch to a different in-stock appliance — we refund the difference or invoice the balance, or (c) cancel the affected item for a full and immediate refund.
No Restock Date? You Decide.
If we cannot provide a confirmed restock date, we will say so plainly. You are never required to wait indefinitely — you may cancel for a full refund at any time the delay remains unconfirmed.
Refunds Are Processed Without Delay
Once a cancellation is confirmed, your refund is issued to your original payment method, typically within 1–2 business days, plus your bank's standard posting time.
The FTC Mail, Internet, or Telephone Order Rule
Online retailers in the United States, including Kessler & Stone, are governed by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), often called the "30-Day Rule." It exists specifically to protect you from open-ended shipping delays.
In plain terms: when we state a shipping timeframe at checkout (our standard is 1–2 business days for in-stock items), we must have a reasonable basis for that estimate. If no specific date is given, federal law presumes we will ship within 30 days. If we cannot meet whichever date applies, the law requires us to seek your consent to the delay or offer you a prompt, full refund — we cannot simply hold your money and your order indefinitely.
Reasonable Basis Required
Any shipping estimate we give must be based on real, current inventory and carrier data — never a guess.
30 Days Is the Legal Default
If we don't give you a specific date, the law treats 30 days as the maximum before you gain refund rights.
Consent or Refund
An unmet ship date always triggers a choice for you — agree to the new date, or cancel and get your money back.
Indefinite Delay = Automatic Refund Right
If we can't give you any specific new date, you may cancel and be refunded without having to ask twice.
| Situation | What the Law Requires | What We Do |
|---|---|---|
| Order ships on time | No notice required | Tracking emailed automatically once shipped |
| Short delay, new date confirmed | Notify you, obtain consent or offer refund | Email with the new date and a one-click cancel option |
| Delay beyond 30 days, no date set | Must offer immediate, full refund | Automatic refund offer sent without waiting for you to ask |
| You decline to wait | Prompt refund (typically 7 business days under the Rule) | We aim for 1–2 business days, faster than the legal minimum |
Why a Backorder Can Happen With Kitchen Appliances
Kessler & Stone does not manufacture any of the products we sell. Understanding where our inventory comes from explains why a delay can occasionally happen, and why we're upfront about it rather than guessing.
Authorized Distribution Only
We source through authorized distributors and manufacturer-direct relationships — never grey-market substitutes — to guarantee authenticity and full manufacturer warranty coverage, even if that occasionally means a short wait.
Multiple Manufacturers, One Standard
Our catalog spans a range of independent appliance manufacturers, each with its own production schedule and lead times. A delay at one manufacturer doesn't affect the rest of our catalog.
Real-Time Inventory Sync
Our product pages reflect live, on-hand quantities. The rare timing gap this policy addresses is the few minutes between two near-simultaneous orders for the last unit of a popular item, not routine overselling.
| Page Title | Backorder & Out-of-Stock Policy |
|---|---|
| Applies To | All orders placed on kesslerandstone.com |
| Operated By | NMG Express LLC, d/b/a Kessler & Stone |
| Effective Date | July 13, 2026 |
| Last Updated | July 13, 2026 |
| Governing Law | 16 C.F.R. Part 435 (FTC Mail/Internet/Telephone Order Rule), FTC Act, ROSCA, Florida Statutes Ch. 501 |
| Standard Processing Time | 1–2 business days for in-stock items |
Ask Us About a Specific Item's Availability
Want to confirm stock on a specific appliance before you order, or check on a backordered item? Our team can give you a real answer, not a guess.
Effective Date: July 13, 2026 • Last Updated: July 13, 2026 • support@kesslerandstone.com • +1 888-865-1086
